The PodioTools HelpDesk enables full send/reply of emails directly from within any Podio App and our new enhancements in Version 1.0 make this process even smoother and super efficient (in addition to many small bug fixes).
Email Dictation allows you to dictate an email in the PodioTools HelpDesk (when using Google Chrome). Be as efficient as possible by quickly speaking what you would normally type! Simply tap the microphone icon and start talking. (Requires a microphone and Google Chrome).
Want to save EVEN more time and standardize your business communications? What if you could take an email you just dictated and save it using another new feature, Email Templates. Email Templates enable you to easily save an email as a “template” and then quickly re-use that email in any future emails. Take advantage of this function to help standardize your business communications in your customer service, sales and support workspaces! And we took it a step further. You can also use “macros” to automatically insert the recipients name and more into the template email!
PodioTools HelpDesk now offers international character support so that all of our friends overseas can enjoy and fully utilize PodioTools.
You now have the option to insert your Podio profile into your signature. You can include anything from your email address to your twitter handle. Even include your profile picture to add a personal touch to the email!
Our new ad-hoc CC and BCC function allows you to add CC/BCC addresses directly from the PodioTools Reply form.
We hope that these enhancements allow you to make Podio an even more powerful tool for your business! Have more ideas? Email us at firstname.lastname@example.org.